HelpifyrOpen Source
Self-Hosted
Run and explore the stack yourself.
€0
- Complete open-source stack
- Operated at your own responsibility
- Community documentation, no support
Pricing
Clear pricing for supported processes.
You pay for operations, support and responsibility once Helpifyr is in production. Billing is per node, i.e. per supported Helpifyr instance for your company. With no user limit.
Open source stays free. With Helpifyr Supported you get responsibility, verification and safe operations.
J Helpifyr
Monthly overview
- Operations node€2,490
- 4 Boostsincluded
- Usersunlimited
- Support Mon–Friincluded
- 4 h remote supportincluded
Per month, net€2,490
Prices as of September 2026
- per Operations node per month, 4 Boosts included
- €2,490
- per Operations node per month, 4 Boosts included
- users; capacity depends on the actual load
- Unlimited
- users; capacity depends on the actual load
- minimum term per Operations node
- 12 months
- minimum term per Operations node
- plus VAT; quotes in CHF on request
- Net in EUR
- plus VAT; quotes in CHF on request
Four ways to get started
Start as small as suits you
Operations and Enterprise are billed per node. They differ in included Boosts and support hours.
- Entry
Pilot
A first area of use in real operation.
€490/ month
- 1 node with 1 active Boost
- One-time onboarding €3,500–4,900
- Email support and monthly check-in
- For production useSupported
Operations
Supported production operations.
€2,490/ month per node
- 4 Boosts per node included
- No user limit
- Support Mon–Fri and 4 hours of remote support per node
- Supported
Enterprise
Supported around the clock.
€5,900/ month per node
- All Helpifyr Boosts included
- SLA 24/7
- Onboarding by effort, fixed price after the intro call
How the monthly price is built
One node, four Boosts, any number of users
The billing unit is the node. More capacity comes from additional nodes, an HA standby or extra Boosts.
- 1
Your node
A supported Helpifyr instance for your company. All employees work on it, with no user limit.
€2,490 per month
- 2
4 Boosts included
Every Operations node includes 4 Boosts for your business functions. That covers eight workflows, for example.
€2,490 per month
- 3
Add failover
An HA standby takes over if the node fails. It costs half the node price, adds 4 more Boosts with Operations and is only offered with tested failover.
€3,735 per month
- 4
More load, more nodes
An additional node is only needed when measured load exceeds the approved capacity, not because of headcount.
€6,225 per month
Operations node
Boost Boost Boost Boost
HA standby
Boost Boost Boost Boost
Additional node
Users without limit
per month, net€6,225
Operations node
€2,490/ month
- Supported Helpifyr instance for one company
- Operations: 4 Boosts included
- Enterprise: €5,900 with all Helpifyr Boosts
HA standby
€1,245/ month
- Passive failover at half the node price
- €2,950 in the Enterprise cluster
- Only with tested failover
Additional Boost
€390/ month
- One price for all Boost types
- Shared across the whole contract
Boost pack
€1,390/ month
- Four Boosts, almost 11 % cheaper
- We automatically choose the cheapest option
Boosts explained simply
A Boost is room for your business functions
Each function has a weight. You pay for whole Boosts, not for individual runs or tokens.
Simple 0.1
Data fields, simple automation rules
10×per Boost
Workflow 0.5
Process control, role approvals
2×per Boost
Integration 1.0
Interfaces to third-party systems
1×per Boost
- Every Operations node and every HA standby includes 4 Boosts. All Boosts in the contract are shared.
- Enterprise includes all Helpifyr Boosts. Third-party Boosts are billed separately.
- Core functions such as contacts, documents, tasks, permissions and evidence do not count as Boosts.
- If you are short by at most 0.1 Boosts, nothing is charged. Above that, whole Boosts are charged.
- A Boost is capacity for functions active at the same time in a month, not billing by runs or tokens.
- We automatically check whether individual Boosts or a Boost pack is cheaper.
Price calculator
What does your setup cost?
Set what you need. The calculator applies the rules above and shows the net monthly price.
Monthly, net
€2,490
- 1 × Operations node€2,490
Boost capacity4 of 4 Boosts
Onboarding by effort, fixed price after the intro call
Request a quoteEstimate excluding onboarding, third-party Boosts and consumption of AI models or telephony. The quote is binding.
Comparison
All plans side by side
| Feature | Open Source | Pilot | Operations | Enterprise |
|---|---|---|---|---|
| Monthly price | €0 | €490 | €2,490 per node | €5,900 per node |
| Onboarding (one-time) | yourself | €3,500–4,900 | by effort, fixed price after intro call | by effort, fixed price after intro call |
| Suitable for | Evaluating and testing | a first area of use | supported production | around-the-clock operations |
| Boosts included | – | 1 active Boost | 4 per node | all Helpifyr Boosts |
| Additional Boosts | – | not available, use Operations | €390 per Boost, pack €1,390 | not needed |
| Users | self-operated | no limit, 1 node | no limit | no limit |
| HA standby | – | – | €1,245 | €2,950 |
| Support | Community | Email and monthly check-in | Mon–Fri 9–17, response by the next support day | SLA 24/7 |
Price examples
Typical setups
Net monthly costs, excluding onboarding and third-party usage.
SetupMonthlyBoostsSupport
- Pilot€490Boosts: 1Office hours
- 1 Operations node€2,490Boosts: 4Office hours
- 1 Operations node + HA standby€3,735Boosts: 8Office hours
- 2 Operations nodes€4,980Boosts: 8Office hours
- 2 Operations nodes + HA standby€6,225Boosts: 12Office hours
- 1 Enterprise node€5,900Boosts: all24/7
- 1 Enterprise node + HA standby€8,850Boosts: all24/7
- 2 Enterprise nodes + HA standby€14,750Boosts: all24/7
Example: workflows on one Operations node
8 workflows
Additional: nothing, fits into the 4 included Boosts
€2,490
10 workflows
Additional: 1 Boost
€2,880
16 workflows
Additional: 1 Boost pack, cheaper than 4 individual Boosts
€3,880
What the monthly price includes and what it doesn’t
Included with Operations
- Supported releases, security information and compatibility
- Escalation to manufacturers and vendors
- 4 hours of customer-specific remote support per node per month
- Support Mon–Fri 9–17 (agreed local time), qualified response by the following support day at the latest
- With HA standby: monitoring of data replication (DRBD), quarterly failover test, additional release and restore runs
Ordered separately
- Onboarding and data migration
- Custom Boost development and additional Boosts
- Third-party Boosts and consumption of AI models and telephony
- Additional work beyond the agreed scope
- 24/7 on-call, only with Enterprise
Enterprise requires contractually agreed 24/7 operations. A cluster runs either as Operations or as Enterprise. Hosting, backup, recovery and access are governed by your customer or operator contract.
Onboarding and development
Existing features are set up, new ones are developed
Onboarding is billed by effort; you receive a fixed price after the intro call. For existing features you only pay Boosts. Only newly developed features cost a one-time fee, based on one of the following pricing models.
Typical first onboarding
Inbox and review with defined rules, sources and approvals, one connection each to email, documents and a line-of-business system, load test and acceptance before release.
Standard
Exclusive delivery at normal pace.
100 %
Open Source
Generic parts are published, your logic stays private.
approx. 50 %
Priority
Reserved capacity for faster delivery.
approx. 130–150 %
Priority + Open Source
Faster and cheaper because the core becomes reusable.
approx. 75–90 %
| Boost class | Standard | Open Source | Priority |
|---|---|---|---|
| SimpleData fields, simple automation rules | €3,900–4,900 | €1,900–2,900 | €5,900–7,500 |
| WorkflowProcess control, role approvals | €9,900–14,900 | €4,900–7,900 | €14,900–19,900 |
| IntegrationInterfaces to third-party systems | from €19,900 | from €9,900 | from €29,900 |
- One-time guide prices, net. Operation and maintenance of the finished feature run via Boosts. Third-party fees, extensive data migrations and very specific integrations are scoped separately.
- Existing features are set up, not re-developed.
- Open source only covers generic components. Customer data, credentials, configurations, internal processes and your own integrations remain private.
Technical requirements
For your IT team: the operating baseline per node. More users and cases need more memory, hence the recommendation.
| Minimum | Recommended | |
|---|---|---|
| CPU | 8 vCPUs | 16 vCPUs |
| RAM | 32 GB | 64 GB |
| Storage | 100 GB SSD | 250 GB+ SSD |
| Operating system | Linux (Ubuntu 22.04+, RHEL 9+ or similar) | |
Helpifyr runs on your own infrastructure, with a hosting partner or as a managed service.
How to get started
- 1
Choose an area
A process that visibly causes effort today.
- 2
Setup
We or a partner set up Helpifyr, no technical knowledge needed on your side.
- 3
Live in 2–4 weeks
The first process runs with visible tasks, owners and status.
- 4
Expand step by step
More areas follow once the first one works.
Frequently asked questions
Still have questions?
Which setup suits you?
In a no-obligation intro call we clarify the area of use, scope and the fixed price for onboarding.
Book an intro callPartner program 2026What is a node?
An approved, supported Helpifyr instance for one company (one legal entity). With Operations it includes 4 Boosts, support and remote support; with Enterprise all Helpifyr Boosts and a 24/7 SLA.
Is there a limit on users or cases?
No. More users and cases need more computing power. An additional node is only required when monitoring or a load test shows that the approved load is exceeded.
What is the difference between Operations and Enterprise?
Both are billed per node. Operations includes 4 Boosts per node and support Mon–Fri. Enterprise includes all Helpifyr Boosts and a 24/7 SLA. A cluster runs either as Operations or as Enterprise.
How do Pilot and Operations relate?
The pilot brings one area of use into operation with one active Boost. Additional Boosts, nodes or an HA standby are available from Operations.
Do we need an HA standby?
Only if an outage would noticeably disrupt your business. The standby takes over during an outage but carries no additional load. It costs half of the protected node and is only offered with tested failover.
Is hosting included?
No. Helpifyr runs on your own infrastructure, with a hosting partner or as a managed service. Host, backup, recovery and access are governed by the respective customer or operator contract.
Is Helpifyr open source?
Yes. All of Helpifyr’s own modules are open source, without closed premium features. You pay for operations, support, verification and responsibility.
Are prices available in CHF?
All prices on this page are net prices in EUR. We provide quotes in CHF on request at the agreed reference rate.